Right of withdrawal

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or self-employed professional activity.

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

– on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;

– on which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;

– on which you or a third party designated by you, other than the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (Lunium GmbH, Ludwigstr. 8, 80539 Munich, Germany, email: support@luniumsystems.de) by means of a clear statement of your decision to withdraw from this contract.

To do this, you can use the "Withdraw from contract" button in the footer of our shop or alternatively send us an email at support@luniumsystems.de.

Please state your order number and the items you wish to return, if possible.

To meet the withdrawal deadline, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must refund you all payments we have received from you, including the standard delivery costs, without delay and no later than 14 days from the day on which we receive the notification of your withdrawal from this contract.

Additional costs incurred because you chose a different type of delivery than the cheapest standard delivery offered by us are excluded.

For this refund, we will use the same payment method you used for your order, unless expressly agreed otherwise.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods.

Return

Please contact us before shipping so that we can provide you with the appropriate return information.

You must return the goods no later than 14 days after your withdrawal.

You bear the direct costs of the return.

Pack the goods securely for transport. For server, network, and component hardware, please pay particular attention to shock-resistant and, for sensitive components, anti-static packaging.

You are only liable for a loss in value of the goods if this is due to handling that goes beyond checking their condition, characteristics, and functionality.

Used and refurbished goods

The statutory right of withdrawal generally also applies to used and refurbished goods, unless a statutory exception applies.

Please handle the goods only as necessary to check their condition, characteristics, and functionality.

Exceptions

The right of withdrawal does not apply to goods that are custom-made or clearly tailored to personal needs.

Model withdrawal form

You can use this model as a template for an email. Use is optional.

To
Lunium GmbH
Ludwigstr. 8
80539 Munich
Germany
support@luniumsystems.de

I hereby withdraw/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Order number:

Ordered on / received on:

Name:

Address:

Date:

Signature
(only for notifications on paper)