General Terms and Conditions (GTC)

General Terms and Conditions of luniumsystems.de

This document helps you understand how you can use our services and what you can expect from us.

Last updated: November 7, 2026

Introduction

These General Terms and Conditions apply to the use of the service and access to this website, as well as to any other legally binding agreement or legal relationship with the provider. Defined terms are listed in the relevant section of this document.

Users are requested to read this document carefully.

This website is offered by:

Lunium GmbH
Ludwigstr. 8
80539 Munich
Germany
Represented by Managing Director Kerem Acikgöz
Commercial Register: District Court of Munich, HRB 312044
VAT ID: DE462409483

Provider's email address: support@luniumsystems.de

Information about this website

Lunium operates an online shop for server, storage, network, and IT hardware at luniumsystems.de. New as well as tested used and refurbished products are offered for consumers and businesses.

The most important at a glance

Please note that individual provisions of these General Terms and Conditions may only apply to certain categories of users, for example, only to consumers or only to users who are not acting as consumers. Any such limitations of scope are expressly indicated in each affected clause. If no such indication is provided, the clause applies to all users.

Terms of Use

Unless otherwise stated, the terms listed in this section apply to access to this website. Individual or additional terms of use or access may apply under certain circumstances and will be expressly stated in this document in such cases.

By using the service, users confirm that they meet the following conditions:

• Users may be consumers or business customers;
• Users declare that they are not located in a territory sanctioned by a competent authority to which the provider is directly or indirectly subject.

Account Creation

To use the service, users may sign up or create a user account by providing all required data or information completely and truthfully.

The service can also be used without signing up or creating a user account. However, this may lead to limited availability of certain features.

The user is responsible for ensuring that the access data is kept confidential and secure. For this reason, the user must also choose a password that meets the highest possible security requirements for this website.

By signing up, users agree to be responsible for all actions carried out in connection with their username and password.

Users are obliged to inform the provider immediately and unambiguously using the contact details provided in this document if they believe that their personal information, including user accounts, access data, or personal data, has been compromised, unlawfully disclosed, or stolen.

Termination of the User Account

User accounts can be deleted at any time by contacting the provider directly using the contact details provided in this document.

Blocking and Deletion of the User Account

The provider reserves the right to block or delete user accounts at any time and without prior notice at its sole discretion if it considers them inappropriate or offensive, or if they violate these General Terms and Conditions.

The user shall not be entitled to any damages, indemnification, or refunds resulting from the blocking or deletion of user accounts.

The blocking or deletion of accounts for reasons attributable to the user does not relieve the user of the obligation to pay the agreed fees or prices.

Content Available on This Website

Unless otherwise stated or clearly indicated, all content available on this website is the property of the provider and is provided by the provider or its licensors.

The provider makes every effort to ensure that the content provided on this website does not violate applicable laws or the rights of third parties. However, it is not always possible to achieve this result. In such cases, users are requested to direct their complaint preferably to the contact details provided in this document. The right to enforce any claims out of court remains unaffected.

Rights to the Content Available on This Website

All rights to the content are reserved by the provider.

Users may use the content only to the extent necessary or intended for the proper use of the service, including implicitly.

Users are not permitted, in particular, to reproduce, download, distribute beyond the limits defined below, edit, translate, modify, adapt, publish, transfer to or from third parties, sell, or license the content, nor to enable third parties to perform such actions on their own device without the user's knowledge.

To the extent that this is expressly indicated on this website, the user may download, reproduce, and/or distribute selected content available on this website for personal, non-commercial purposes only, provided that the copyright notices and any other notices required by the provider are correctly applied.

Statutory limitations or exceptions remain unaffected.

Access to External Resources

Users may, among other things, access external resources provided by third parties via this website. Users acknowledge and accept that the provider has no control over such resources and is therefore not responsible for their content or availability.

The terms under which such third-party resources are made available and under which usage rights to such content may be granted arise from the contractual provisions of each third party or, alternatively, from the applicable statutory provisions.

Permitted Use

This website and the service may only be used for their intended purpose and in accordance with these General Terms and Conditions as well as the applicable statutory provisions.

Users are themselves responsible for ensuring that their access to this website and/or their use of the service does not violate any statutory provisions, regulations, or the rights of third parties.

Therefore, the provider reserves the right to take all appropriate measures to protect its legitimate interests, such as refusing users access to this website or the service, terminating contracts, or reporting objectionable actions taking place on or through this website or the service to the competent authorities—such as judicial or administrative authorities—if users demonstrably or presumably:

• violate statutory provisions, regulations, or these General Terms and Conditions; or
• violate the rights of third parties; or
• significantly impair the legitimate interests of the provider; or
• insult the provider or a third party.

Terms of Sale

Paid Products

Some of the products available through this website as part of the service are paid.

Prices, terms, and other conditions applicable to the purchase of such products are described below. Otherwise, reference is made to this website and the sections designated for this purpose.

Product Description

Product prices, descriptions, and availability can be viewed in the relevant sections on this website and may be changed without notice.

Although products are presented on this website with the highest possible technical care, representations of any kind (including graphic representations, images, colors, and sounds) serve merely as a reference and do not constitute a guarantee regarding the characteristics of the purchased product.

The features of the selected product are explained during the purchasing process.

Purchasing Process

All steps from selecting a product to placing the order are part of the purchasing process. The purchasing process includes the following steps:

• The user selects the desired product from the range and reviews their product selection.
• After reviewing the information in the product selection, the user can place the order by submitting it to the provider.

Placing the Order

When the user places an order, the following applies:

• The contract is concluded with the placement of the order. The placement of the order therefore creates an obligation for the user to pay the purchase price, taxes, and any other fees and expenses in accordance with the information on the order page.
• If information is required from the user, such as personal information or data, specifications, or special requests, the submission of the order creates an obligation for the user to cooperate accordingly.
• After placing the order, users receive an order confirmation.

All notifications related to the described purchasing process will be sent to the email address provided by the user for this purpose.

Contract Language, Storage of the Contract Text, and Correction of Input Errors

The contract language is German. Before placing the order, users can review and correct their entries in the shopping cart and on the order overview at any time. The contract text is stored by the provider. After placing the order, users receive the order data by email. Users with a customer account can also view their orders in the customer account.

Prices

Users will be informed of all fees, taxes, and costs they are required to bear (including any shipping costs) during the purchasing process and before placing the order.

Prices on this website will be displayed either excluding or including all applicable fees, taxes, and costs, depending on the section the user is currently in.

Offers and Discounts

The provider may offer discounts or special offers for the purchase of products. Such offers and discounts are always subject to the prerequisites and conditions listed on this website in the relevant section.

Offers and discounts are always granted at the sole discretion of the provider.

Repeated or recurring offers or discounts do not create claims, titles, or rights that users can assert in the future.

Depending on the case, discounts or offers may apply only for a limited period or while supplies last. If an offer or discount is time-limited, the time indications refer to the provider's time zone unless otherwise stated. This can be found in the corresponding information provided by the provider in this document.

Payment Methods

Information about the accepted payment methods will be provided during the purchasing process.

Some payment methods may only be available subject to additional terms or fees. In such cases, you will find the relevant information in the corresponding section of this website.

All payments are processed by third-party providers. Therefore, this website does not collect payment information—such as credit card data—but merely receives a notification when the payment has been successfully completed. The user can read the Privacy Policy of this website to learn more about data processing and their rights regarding their data.

If the payment fails using the available methods or is rejected by the payment service provider, the provider is not obliged to fulfill the order. If a payment fails or is rejected, the provider reserves the right to claim all associated costs or damages from the user.

Retention of Title

The ordered products only transfer to the ownership of the user upon receipt of the full purchase price by the provider.

Delivery of Goods

Deliveries will be made to the address provided by the user and in the manner stated in the order overview.

Upon delivery, users should check the contents of the delivery and immediately report any discrepancies using the contact details provided in this document or as described in the delivery note. Users may refuse acceptance of the package if it is visibly damaged.

The goods will be delivered to the following countries or territories: Germany, Austria, Belgium, Luxembourg, Netherlands, Denmark, Czech Republic, France, Hungary, Poland, Bulgaria, Spain, Greece, Italy, Portugal, Switzerland, United Kingdom.

Shipping costs and delivery times are described in our Shipping Terms or are stated during the purchasing process.

Unless this website provides other information or an alternative has been agreed with users, products will be delivered within thirty (30) days after purchase.

Unsuccessful Delivery

The provider is not liable for delivery errors due to inaccuracies or incompleteness in the execution of the order by the user, nor for damages or delays after handover to the carrier if the carrier was commissioned by the user and not recommended or provided by the provider.

If the goods are not accepted at the stated time or collected within the stated period, the goods will be returned to the provider. In that case, the provider will contact the user to arrange a second delivery attempt or discuss further action.

Unless otherwise agreed, the user bears the costs of every subsequent delivery attempt starting with the second delivery attempt.

Provision of Personal Data

To access or receive some of the products provided through this website as part of this service, users may be required to provide their personal data in accordance with the requirements stated on this website. If the user revokes their consent to the processing of the personal data required to provide the service, the provider reserves the right to terminate the contract with the user.

User Rights

Right of Withdrawal

Consumers have a statutory right of withdrawal. Unless an exception applies, consumers can withdraw from the contract within 14 days without stating reasons. The details, in particular regarding the exercise of the right, the time limits, and the consequences of withdrawal, as well as the standard withdrawal form, are set out in our Withdrawal Policy.

Users who are not acting as consumers cannot exercise the rights described in this section.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not pre-made and for whose manufacture an individual selection or determination by the consumer is essential, or that are clearly tailored to the personal needs of the consumer. This may apply in particular to workstations and servers that are configured and assembled according to the individual specifications of the customer.

Right of Withdrawal for Consumers in the United Kingdom

Unless an exception applies, consumers residing in the United Kingdom have a statutory right of withdrawal under British law for online distance contracts. The withdrawal period is generally 14 days; no reason need be stated.

Users who are not acting as consumers cannot exercise this right.

The right of withdrawal does not apply to all contracts concluded on this website. The above-mentioned exceptions, in particular for goods made to customer specifications, apply accordingly.

Warranty

Statutory Warranty Rights under EU Law

Under EU law, businesses are liable for a period of at least two years from delivery for the conformity of the products they sell to consumers.

For users acting as European consumers, the statutory warranty rights apply to goods available on this website in accordance with the laws of the country of their habitual residence. The national laws of these countries may grant users more comprehensive rights.

Consumers residing in France, in particular, may assert warranty rights within two years after delivery of the goods without having to prove the lack of conformity or defect in the goods. For used goods, the period during which consumers are not required to prove the lack of conformity is six months. Under French consumer law, consumers may choose between replacement and repair of the non-conforming goods when exercising their warranty rights. This statutory warranty right applies regardless of any commercial guarantee provided by the supplier. In accordance with the relevant provisions of the French Civil Code, consumers may also assert their warranty rights for hidden defects and withdraw from the contract or request a reduction in the purchase price.

For users who are not acting as European consumers, the warranty rights of the country in which they have their habitual residence apply, unless otherwise provided in the following section.

Special Provisions for Entrepreneurs

For entrepreneurs within the meaning of Section 14 of the German Civil Code, the limitation period for claims for defects in new goods is one year from delivery. Liability for defects in used goods is excluded for entrepreneurs. These restrictions do not apply to claims for damages for injury to life, body or health, in cases of intent or gross negligence, in cases of fraudulent concealment of a defect, or in cases where a guarantee has been undertaken. Traders are subject to the duty to inspect and notify of defects under Section 377 of the German Commercial Code.

Deliveries to entrepreneurs established in another EU Member State that provide a valid VAT identification number at the time of ordering are made without German VAT under the reverse charge procedure. In this case, the recipient of the service is liable for the VAT. Deliveries to countries outside the EU (e.g., Switzerland, United Kingdom) are made without German VAT; any customs duties and import taxes are borne by the customer.

Goods in Conformity with the Contract for Consumers in the United Kingdom

Consumers residing in the United Kingdom are entitled to goods that conform to the contract.

Liability and Indemnification

Indemnification

To the extent permitted by applicable law, the user agrees to indemnify and hold harmless the supplier and its subsidiaries, affiliated companies, senior management, directors, representatives, co-branders, partners, and employees from any claims or demands by third parties—including, but not limited to, legal fees and attorney fees—arising out of or in connection with a culpable breach of these Terms and Conditions, third-party rights, or statutory provisions in connection with the use of the Service by the user or their agents, senior management, directors, representatives, co-branders, partners, and employees.

The foregoing also applies to all claims made by third parties (including, but not limited to, the supplier's clients or customers) against the supplier in connection with the digital products provided by the user, such as claims for defects.

Limitation of Liability

Unless expressly stated otherwise and without prejudice to applicable statutory provisions, users have no right to damages against the supplier (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health, or physical integrity, or damages resulting from a breach of essential contractual obligations, such as an obligation absolutely necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, provided that this website has been used properly and correctly by the user.

Unless the damages were caused intentionally or through gross negligence, or affect life, health, or physical integrity, the supplier shall only be liable for typical and foreseeable damages at the time the contract was concluded.

General Provisions

No Waiver

If the supplier fails to assert a right under these Terms and Conditions or enforce a provision under these Terms and Conditions, this does not constitute a waiver of such right or provision. No waiver shall be deemed a further or continuing waiver.

Service Interruption

To ensure the best possible service, the supplier reserves the right to interrupt the Service for maintenance, system updates, or other changes. It will inform users appropriately.

Within the framework of statutory provisions, the supplier may also suspend or terminate the Service entirely. In the event of termination of the Service, the supplier will give users the opportunity to back up personal data or information in accordance with applicable law and will take into account any users' rights to continued use and/or damages existing under applicable law.

Furthermore, the Service may be unavailable for reasons beyond the supplier's control (so-called "force majeure" reasons), such as infrastructure failures or power outages.

Resale

Users may not reproduce, duplicate, copy, sell, resell, or exploit this website and the Service in any way without the supplier's express prior written permission, which may be granted either directly or through an authorized reseller program.

Privacy Notice

To learn more about the use of their personal data, users may view the Privacy Notice of this website.

Intellectual Property Rights

Without prejudice to more specific provisions of these Terms and Conditions, all intellectual property rights, such as copyrights, trademark rights, patent rights, and design rights in connection with the Service (this website), are the exclusive property of the supplier or its licensors and are protected by applicable law or international treaties regarding intellectual property.

All trademarks, names, or image marks—and all other trademarks, trade names, service marks, word marks, illustrations, images, or logos—appearing in connection with the Service (this website) are and remain the exclusive property of the supplier or its licensors and are protected by applicable law or international treaties regarding intellectual property.

Changes to These Terms and Conditions

The supplier reserves the right to change or otherwise modify these Terms and Conditions at any time. In such an event, the supplier will inform the user appropriately about these changes.

Such changes will only affect the contractual relationship from the time they are communicated to the user.

By continuing to use the Service, the user accepts the amended Terms and Conditions. If users do not wish to be bound by the changes, they must discontinue their use of the Service and may terminate the contract.

If the revised terms are not accepted, either party may terminate the contract. The version of the Terms and Conditions valid immediately prior to the user's acceptance of the changes shall apply to the relationship before such acceptance. The user may obtain any previous version of the Terms and Conditions from the supplier.

If required by law, the supplier will inform users in advance about the effective date of the amended terms.

Assignment

The supplier reserves the right, having regard to the user's legitimate interests, to transfer, assign, replace by novation, or otherwise convey all rights and obligations under these Terms and Conditions. The provisions regarding changes to the Terms and Conditions apply accordingly.

Users may not assign or transfer their rights or obligations under the Terms and Conditions in any way without the supplier's written permission.

Contact

All communications in connection with the use of the Service (this website) must be sent to the contact details provided in this document.

Severability Clause

If any provision of these Terms and Conditions is invalid or unenforceable under applicable law, or becomes so, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

EU Users

If any provision of these Terms and Conditions is invalid or deemed invalid, or unenforceable or deemed unenforceable, the parties will use their best efforts to reach an amicable agreement on valid and enforceable provisions and thus replace the ineffective, invalid, or unenforceable parts.

Otherwise, the ineffective, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions, provided that this is permitted or provided for under applicable law.

Notwithstanding the foregoing, the invalidity, unenforceability, or unenforceability of individual provisions of these Terms and Conditions does not render the entire agreement invalid, unless they are essential contractual provisions or provisions of such importance that the parties would not have concluded the contract had they known of the invalidity of the provision. If the remaining terms would result in an unreasonable hardship for either party, the invalidity of the individual provision shall result in the invalidity of the entire agreement.

Applicable Law

These Terms and Conditions are governed by the law of the place where the supplier has its registered office, except for conflict of law provisions. Users can find the registered office in the corresponding section of this document.

Primacy of National Law

However, if the law of the country in which the user is located provides a higher standard of consumer protection, that higher standard shall apply.

Exception for Consumers in Switzerland

If the user is classified as a consumer in Switzerland, Swiss law shall apply.

Jurisdiction

The courts of the place where the supplier has its registered office—as stated in this document—shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and Conditions.

Exception for European Consumers

This does not apply to users acting as European consumers, nor to users in the United Kingdom, Switzerland, Norway, or Iceland acting as consumers.

Dispute Resolution

Amicable Dispute Resolution

Users may refer all disputes to the supplier, which will attempt to resolve them amicably.

The user's right to take legal action remains unaffected. However, in the event of disputes regarding the use of the Service (this website), the user is requested to contact the supplier using the contact details provided in this document.

The user may direct the complaint, including a brief description and, if applicable, the details of the associated order, purchase, or account, to the supplier's email address provided in this document.

The supplier will process the request promptly within 2 days of receipt.

Germany: Dispute Resolution Procedure with Consumer Arbitration Boards

The supplier does not participate in alternative consumer dispute resolution procedures under the Consumer Dispute Resolution Act.

Definitions and Legal Notices

This website (or this application)

The application through which the provision of the Service is enabled.

Agreement

Any legally binding or contractual relationship between the supplier and the user governed by these Terms and Conditions.

Business User

Any user who is not acting as a consumer.

Digital Product

Is a product consisting of: content created and provided in digital form; and/or a service that enables the creation, processing, storage, or access to data available in digital form, or enables the joint use or any interaction with digital data that has been uploaded or created by the user themselves or by another user of this website.

European (or Europe)

Applies to users who, regardless of their nationality, are located in the EU.

Supplier (or We)

Is the natural person(s) or legal person(s) that makes this website and/or the Service available to users.

Product

A good or service offered through this website, such as physical goods, digital files, software, booking services, etc., as well as all other types of products defined separately herein, such as digital products.

Service

The service provided through this website, as described in these Terms and Conditions and on this website.

Terms and Conditions

All conditions applicable to the use of the Service as described in this document and/or to this website, including any associated documents or agreements in their respective current versions.

United Kingdom (or UK)

Applies if users, regardless of their nationality, are located in the United Kingdom.

User (or You)

Is any natural or legal person who uses this website.

Consumer

Consumers are users who are considered such under applicable law.

Contact

Lunium GmbH
Ludwigstr. 8
80539 Munich
Germany
Email: support@luniumsystems.de